Patio Furniture

Unit arrived in huge 5 foot by 4 foot box weighing 150 lbs. Upon inspection the hardware and instructions to build the table were missing. After building the love seat and one of the chairs, the second chair had a defective bolt insert that resulted in a bolt breaking off inside of the insert, rendering the chair useless. Customer service of the manufacturer says that they have no parts to sent as a replacement and that I need to return it. So, I need to disassemble everything, somehow try to repackage into a massive box, and find a way to ship a 150 lbs box back to Amazon.

Not a good experience at all and shoddy hardware. Beware.

I did not realize it required assembly of the chairs etc, I wish amazon would state that.

In the end I returned the set. The first shipment one of the bolts broke in the chair. I retuned everything. In the second shipment the set was missing parts.

In the end I returned because getting the missing parts took too much time and multiple attempts.

I will say that during this time, amazon customer service was excellent, polite, and really trying to help.

If you take time to study the picture, what you see is what you get. Its a plastic wicker mesh over a steel tubular frame. It ships unassembled by truck, which for us meant go pick it up at the ABF terminal. That was no problem. Shipping was very fast. Our box looked like crap but everything was in there and nothing broken. They package this thing using the cushions to protect parts that would otherwise damage. This is a good size box but will fit in a pickup bed.

Assembly was simple and about one hour with the wife adding a third hand. The chairs and love seat used two bolt sizes and the coffee table a third. Bolts were steel, but pretty light gauge. The kit comes with one of those very small cheap open end wrenches for assembly. Its OK to use a 10mm socket, however one needs to keep in mind those little open end wrenches aren't just there for convenience or poor people who don't have tools. They are there because that small size controls torque. Using classic... Read more